PUBLIC OFFER
Agreement for Online Psychological Counseling Services
Effective Date: June 1, 2026
This Public Offer (the “Agreement”) is made by Evgeny Orlov, Individual Entrepreneur, acting as a clinical psychologist and psychological counselor (the “Provider”), and sets forth the terms and conditions under which online psychological counseling services shall be offered through the website of the Provider at https://evgeni-orlov.ru/en.
By booking, paying for, confirming, or attending a session, the client accepts this Agreement in full and without reservation.
1. Scope of Services
The Provider shall offer individual online psychological counseling to adult clients and, where applicable, to minors aged 15 to 17 subject to the consent of a parent or other legal guardian.
Services shall be provided remotely through Zoom, Yandex Telemost, or such other online platform as the parties may agree.
The services shall consist of psychological counseling and support and may include one-time consultations, short-term work, or longer-term counseling, depending on the client’s needs, circumstances, and goals.
A standard session shall last from 60 to 90 minutes. Any session ending within that time range shall be deemed duly rendered unless the parties expressly agree otherwise in advance.
The generally recommended frequency of sessions shall be once per week. In certain cases, especially at the beginning of counseling involving significant emotional distress, sessions may be recommended up to twice weekly, with the interval between sessions to be adjusted thereafter as clinically appropriate.
2. Nature of Services
The services provided under this Agreement shall not constitute medical services and shall not replace psychiatric care, psychotherapy in the medical sense, emergency services, or any other licensed healthcare intervention.
The Provider shall not issue medical certificates, prescriptions, sick leave documents, official diagnoses, or other formal medical documentation.
At the same time, the Provider, being trained as a clinical psychologist, may discuss professional observations or working hypotheses concerning the client’s psychological functioning and may recommend consultation with a psychiatrist, physician, or emergency service where appropriate.
The Provider makes no representation or warranty that counseling shall produce any specific outcome within any defined period of time or after any fixed number of sessions. Progress shall depend on multiple factors, including the client’s motivation, consistency, personal history, life circumstances, and level of engagement in the counseling process.
3. Eligibility and Minor Clients
Services may be purchased directly by clients aged 18 or older.
For clients aged 15 to 17, services shall be provided only with the consent of a parent or other legal guardian where required by applicable law or by the Provider’s professional judgment.
Where services are arranged for a minor, the parent or legal guardian shall be deemed the contracting party for payment and consent purposes unless applicable law provides otherwise.
The Provider may request reasonable proof of parental status, guardianship, custody authority, or other legal authority before beginning or continuing services for a minor.
4. Booking and Acceptance
A client may request an appointment through the website, email, Telegram, SMS, or any other communication channel accepted by the Provider.
This Agreement shall be deemed accepted upon any act clearly indicating assent, including scheduling a session, making payment, confirming an appointment, or attending a session.
The current English-language version of this Agreement shall be published on the English-language section of the Provider’s website at https://evgeni-orlov.ru/en.
The Provider’s Policy on the Processing of Personal Data applicable to English-speaking users is published at https://evgeni-orlov.ru/en/privacy and shall govern the collection, use, storage, and other processing of personal data in connection with the services.
5. Fees and Payment
The standard fee for one individual online counseling session of up to 90 minutes shall be EUR 65.
If the parties specifically agree in advance to a shorter session of up to 60 minutes, the fee for such session shall be EUR 55.
Payment shall be made in euros or, where applicable, in another currency as processed by the relevant payment provider or bank. The client acknowledges that the final amount charged in the client’s local currency may vary due to exchange rates, bank fees, and processing charges.
Payment for sessions may be made either (i) via PaySend or (ii) via an individual payment link provided by the Provider. The specific payment method shall be agreed between the parties prior to or immediately following the scheduling of a session.
Payment may be made either before or after the session, as agreed by the parties. Where payment is made after the session, the client shall complete payment within 24 hours after the session ends.
For ongoing clients, the Provider’s fee shall remain fixed at the rate in effect when regular counseling began. Any future fee increase applicable to new clients shall not automatically apply to existing clients unless otherwise expressly agreed.
6. Rescheduling, Cancellation, and Late Arrival
The client should provide at least 24 hours’ notice if the client needs to cancel or reschedule a session. If that is not reasonably possible, notice shall be given as soon as practicable after the client becomes aware of the relevant circumstances.
If cancellation occurs due to illness, emergency, force majeure, or another genuinely unforeseen event, the parties shall make reasonable efforts to reschedule the session without unnecessary penalty.
If the client arrives late, the Provider may hold the session during the remaining available time. A delay of up to 30 minutes shall not automatically result in cancellation of the appointment, but the actual duration of the session shall depend on the remaining time and the Provider’s schedule for that day.
If the internet connection or the agreed platform fails at the beginning of the session for reasons outside either party’s reasonable control and the session cannot continue, the session shall be rescheduled.
Any notice of cancellation or rescheduling shall be sent via Telegram, email, or SMS using the Provider’s published contact details.
7. Online Session Requirements
The client shall be responsible for arranging a stable internet connection, a functioning device, and access to the agreed online platform.
The client shall also be responsible for selecting, to the extent reasonably possible, a private, safe, and uninterrupted environment appropriate for confidential counseling.
The Provider shall not be liable for any interruption, limitation, or privacy issue caused by the client’s equipment, internet connection, or physical surroundings.
8. Confidentiality
The Provider shall not record any session on the Provider’s own initiative unless otherwise separately agreed by the parties.
The Provider shall keep confidential the fact that the client sought counseling, the contents of sessions, and any other information disclosed within the counseling relationship, except where disclosure is required by applicable law or is reasonably necessary to reduce a serious risk of harm to the client or another person.
The client shall not be subject to an equivalent confidentiality obligation and may discuss the counseling process with third parties at the client’s own discretion, subject to applicable law.
The client may make an audio or video recording of a session for personal use only, provided that such recording is lawful and shall not be publicly distributed, published, sold, licensed, or otherwise used for public or commercial purposes without the Provider’s prior consent.
9. Provider Rights and Professional Boundaries
The Provider shall retain sole professional discretion in selecting counseling methods, structuring sessions, and determining whether the requested services are clinically appropriate.
The Provider may postpone, suspend, decline, or terminate services where doing so is reasonably necessary for safety, ethics, legal compliance, or professional appropriateness.
If the Provider believes that the client may require psychiatric evaluation, medical treatment, crisis intervention, emergency assistance, or a different level of support, the Provider may recommend referral to a psychiatrist, physician, emergency service, or another qualified professional.
Online counseling under this Agreement shall not be construed as crisis response, emergency care, or 24/7 support. If a client is in immediate danger or believes that the client may harm themself or another person, the client shall contact local emergency services immediately.
10. No Guarantee of Outcome
Psychological counseling shall be understood as a collaborative process rather than a guaranteed-result service.
Although many clients may experience meaningful progress, the Provider shall not guarantee any particular result, improvement timeline, emotional change, behavioral change, or number of sessions required to achieve a given goal.
Any estimate regarding likely progress, expected milestones, or approximate number of sessions shall be informational only and shall not constitute a promise, warranty, or contractual commitment.
11. Refunds
Refunds for services not yet provided shall be handled in accordance with applicable law.
If a session has already taken place, the service shall be deemed rendered to the extent actually provided.
If the client withdraws before services are rendered, any refund may be reduced by documented costs actually incurred, where such reduction is permitted by applicable law.
12. Liability
To the fullest extent permitted by applicable law, the Provider shall not be liable for outcomes based on the client’s personal expectations, independent decisions, failure to follow recommendations, technical issues on the client’s side, or circumstances outside the Provider’s reasonable control.
Nothing in this Agreement shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
13. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of the Russian Federation, except to the extent that mandatory rules of applicable law require otherwise.
The parties shall first attempt to resolve any dispute through good-faith communication and reasonable efforts at amicable settlement.
If a dispute cannot be resolved informally, it shall be resolved in accordance with applicable law by a court or other competent authority having jurisdiction.
14. Prevailing Language
This English-language version is provided for the convenience of English-speaking clients.
The Russian-language version of this Agreement, as published on the Russian-language section of the Provider’s website, shall be the legally controlling and prevailing version.
In the event of any inconsistency, ambiguity, discrepancy, or conflict between the English-language version and the Russian-language version of this Agreement, the Russian-language version shall govern and prevail.
15. Provider Information
Provider: Evgeny Orlov, Individual Entrepreneur
Tax ID (INN): 771602412800
Primary State Registration Number (OGRNIP): 326774600346892
Phone: +7 980 151-08-77
Email: jekk80@yandex.ru